Support
Technical help, billing questions, and general inquiries
DO NOT SEND PATIENT INFORMATION
Never include protected health information in your message. Do not send patient names, medical record numbers, clinical details, or any other identifiable information.
Response Time
We typically respond within:
- Technical issues: 24-48 hours
- General inquiries: 3-5 business days
Send a Message
Subscription & Billing Help
RTB2 Pro is managed through Apple In-App Purchase.
- Apple handles all billing, renewals, and payment processing for RTB2 Pro subscriptions
- Subscriptions can be managed or canceled in your Apple ID account settings
- The Restore Purchases option is available on the in-app subscription screen
- Refunds must be requested directly through Apple. RTB2 cannot process subscription refunds
- RTB2 does not have access to your Apple ID billing information and cannot modify or cancel subscriptions on your behalf
Common Support Topics
- Subscription not unlocking Pro features
- Restore Purchases not working
- App stuck on paywall
- Calculator or tool not loading
- Incorrect or outdated content
- Feature suggestions
Reporting a Technical Issue
When reporting technical problems, please include:
- Device model (e.g., iPhone 14 Pro)
- iOS version
- App version (from the app settings screen)
- Clear description of issue
- Steps to reproduce
- Screenshots (no PHI)
- If the issue involves a subscription, confirm you're signed into the Apple ID used for the purchase
RTB2 Support does not provide patient-specific clinical advice.
RTB2 is an educational clinical reference tool. It does not provide medical advice and is not a substitute for institutional policy, physician direction, or independent clinical judgment.